Terms & Conditions

Last updated: July 2026

These Terms & Conditions apply to bookings and enquiries made with CBC Travel through our website, by phone, by email, by message or by any other contact method.

By making a booking request with CBC Travel, you agree to these Terms & Conditions.

1. About CBC Travel

CBC Travel provides private hire travel services in Warrington and surrounding areas, including local journeys, airport transfers, business travel, long-distance travel and event travel.

All bookings are subject to availability and confirmation by CBC Travel.

2. Booking Requests

When you submit a booking request through our website, this is a request for CBC Travel to contact you and confirm the journey details.

A booking is not confirmed until CBC Travel has reviewed the request and confirmed the journey by phone, email, text message, WhatsApp or another agreed method.

We may contact you to confirm:

pickup location

drop-off location

date and time

number of passengers

vehicle requirements

luggage requirements

price

any special instructions

You are responsible for providing accurate booking information. CBC Travel is not responsible for delays, failed pickups or additional costs caused by incorrect or incomplete information supplied by the customer.

3. Quotes and Prices

Prices shown or discussed by CBC Travel are based on the information provided by the customer at the time of booking.

Unless agreed otherwise, the final journey price will be confirmed by CBC Travel before the booking is accepted.

Additional charges may apply for:

waiting time

parking charges

tolls

airport pickup or drop-off charges

extra stops

route changes

additional passengers or luggage

significant delays outside our control

changes requested after the booking has been confirmed

CBC Travel will always aim to be clear and fair with pricing before the journey takes place.

4. Payments

Payment methods will be confirmed when your booking is accepted.

If payment is required in advance, the booking may not be treated as confirmed until payment has been received.

Where payment is made by bank transfer, card, cash or other agreed method, the customer is responsible for ensuring payment is made on time.

5. Cancellations

If you need to cancel a booking, please contact CBC Travel as soon as possible.

Cancellation charges may apply if:

the driver has already been dispatched

the cancellation is made close to the pickup time

the vehicle has already arrived at the pickup location

the booking involved special arrangements

the cancellation causes reasonable costs to CBC Travel

For airport, long-distance, event or advance bookings, CBC Travel may apply a cancellation charge if reasonable notice is not provided.

Any cancellation charge will depend on the booking type, timing and circumstances.

6. No-Show Policy

A no-show means the passenger does not attend the agreed pickup location at the agreed time and cannot be contacted within a reasonable time.

If the passenger does not attend, CBC Travel may treat the booking as cancelled.

A no-show charge may apply, especially where:

the driver has arrived at the pickup location

the passenger provided incorrect pickup details

the passenger cannot be contacted

the journey was pre-paid or specially arranged

No-show charges may be up to the full journey price where CBC Travel has reasonably incurred the cost of the booking.

7. Waiting Time

CBC Travel will make reasonable efforts to wait for passengers where possible.

Waiting time may be charged if the passenger is not ready at the agreed pickup time.

For airport pickups, CBC Travel will consider flight delays where flight information has been provided in advance. However, waiting time, parking charges or airport charges may still apply depending on the circumstances.

For non-airport pickups, waiting time may apply from the agreed pickup time.

8. Airport Transfers

For airport transfers, customers should provide accurate flight details where possible.

CBC Travel may monitor flight times where flight information has been supplied, but we cannot guarantee that third-party flight information will always be accurate or available.

Customers are responsible for allowing enough time for check-in, security, traffic and other travel conditions.

CBC Travel is not responsible for missed flights, missed appointments or missed connections caused by circumstances outside our reasonable control.

9. Luggage and Vehicle Suitability

Customers must tell CBC Travel about large luggage, extra luggage, pushchairs, mobility aids, sports equipment or any unusual items before the booking is confirmed.

CBC Travel may refuse to carry items that are unsafe, illegal, excessively large, likely to damage the vehicle or not suitable for the booked vehicle.

If the vehicle booked is not suitable because incorrect information was provided, CBC Travel may need to amend, delay or cancel the journey. Additional charges may apply.

10. Child Seats

Customers should request child seats in advance where required.

Availability of child seats may vary and must be confirmed by CBC Travel before travel.

Where CBC Travel cannot provide a child seat, the customer may need to provide their own suitable child seat.

11. Passenger Behaviour

Passengers must behave respectfully and safely during the journey.

CBC Travel and its drivers may refuse or stop a journey where a passenger:

behaves aggressively or abusively

is excessively intoxicated

causes damage to the vehicle

refuses to follow reasonable safety instructions

attempts to carry illegal or unsafe items

creates a risk to the driver, passengers, vehicle or public

The customer may be responsible for cleaning costs, repair costs or losses caused by passenger behaviour.

12. Smoking, Alcohol and Damage

Smoking and vaping are not permitted in CBC Travel vehicles.

Food or drink may only be consumed with driver permission.

Customers may be charged for cleaning, damage or loss caused during the journey.

13. Delays and Circumstances Outside Our Control

CBC Travel will make reasonable efforts to arrive on time, but journey times can be affected by traffic, weather, road closures, accidents, vehicle issues, airport delays, events, police incidents or other circumstances outside our control.

CBC Travel is not liable for losses caused by delays outside our reasonable control.

14. Lost Property

If you believe you have left an item in a CBC Travel vehicle, please contact us as soon as possible.

CBC Travel will make reasonable efforts to help locate and return lost property, but we are not responsible for items left in vehicles.

Return of lost property may be subject to reasonable delivery or collection charges.

15. Complaints

If you are unhappy with any part of the service, please contact CBC Travel as soon as possible with your booking details.

We will review the matter and respond as fairly and promptly as possible.

16. Privacy

CBC Travel collects and uses customer information to manage booking requests, confirm journeys, contact customers and provide private hire services.

For more information, please see our Privacy Policy.

17. Website Use

You must not misuse this website, submit false booking requests, attempt to disrupt the service or use the website for unlawful purposes.

CBC Travel may block or reject booking requests that appear suspicious, abusive, automated or fraudulent.

18. Changes to These Terms

CBC Travel may update these Terms & Conditions from time to time.

The latest version will be available on this website.

19. Contact

For bookings, cancellations, complaints or questions about these Terms & Conditions, please contact CBC Travel using the details shown on our Contact page.